Blame the new girl

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How difficult can setting an appointment be? I turn up to the hospital for my 11:20 to find that the consultant is in a completely different hospital. There was a a new girl on last week apparently, she didn’t know the booking system. Dorothy Perkins at the desk doesn’t seem to have any idea why this would be an inconvenience.

I politely explain why this is a problem. The wasted 23 mile round trip to get to the hospital, the fact that I’ve taken time off work and will need to do so again for my new appointment, I now need to phone my surgery to get my dressings changed because I was going to get it done here, additional parking costs and another 23 mile round trip.

Something in my demeanor seems to tell Dorothy that I’m not a happy camper. Maybe it was me telling her I wasn’t a happy camper.

Clinic had to go back in time to be running this late

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Clinic started at 9a.m. My appointment was at 9:15. I arrive just before my appointment to see a note on the board informing me that the clinic is currently running 50 minutes late. How??

A blonde lady who, for reasons known to only her, is wearing pink fairy wings on her back and too busy colouring in the cast on her arm to be aware that the waiting room is filling up with more and more people but no-one seems to have been called in yet.

At 9:45a.m. we start to move. Is-that-me thinks it’s him regardless of whose name is called. at 10:30a.m. the novelty of this has worn off. Purple-toes is getting agitated because a person who arrived after him has been called in first. Is-that-me thought it was him. The nurse is having difficulty explaining to Purple-toes the concept of appointment rather than arrival order.

Fairy-wings is practically floating out of the clinic on her way to x-ray. Purple-toes eventually goes in grumbling something about this not happening during his day – whenever that was.

As I walk out of the clinic at 11:45a.m. Is-that-me finds out it is.

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